Refund policy

Refund & Return Policy

Welcome to Arpiece Saudi Arabia. We value your trust and strive to provide the best shopping experience for our customers in the Kingdom of Saudi Arabia.

This Refund & Return Policy explains the conditions and procedures related to returns, exchanges, and refunds for purchases made through our website.

Return Eligibility

Customers may request a return within 7 days from the date of receiving the order, provided that:

  • The item is unused, and in its original condition.
  • All original packaging, tags, and accessories are included.
  • The product is not damaged due to misuse or improper handling.
  • Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or made-to-order products
  • Used, or damaged items
  • Products without original packaging or tags
  • Gift cards or promotional giveaway items
  • Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To process your request faster, please provide:

  • Your order number
  • Clear photos of the item and packaging
  • A description of the issue

Once approved, we may offer:

  • A replacement product
  • Store credit
  • A full refund

depending on product availability and the situation.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the status of your refund request.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing may take 3–14 business days depending on your bank or payment provider.

Shipping Fees

  • Original shipping fees are non-refundable unless the return is due to our error or a defective product.
  • Return shipping costs may be the responsibility of the customer unless otherwise stated.

 Order Cancellation

Orders can be canceled before shipment for a full refund.

Once the order has been shipped, cancellation requests may be treated as return requests under this policy.

Refused Deliveries

If a customer refuses delivery without a valid reason, shipping and return fees may be deducted from the refund amount.

Contact Information

For all return, refund, or exchange requests, please contact us:

Email: contact@arpiece.com
WhatsApp: +201553653776

Please include your order number and details regarding your request when contacting us.